Return policy

At llanocj, we want you to be completely satisfied with every purchase you make from our independent online store. If for any reason you are not happy with the products you receive—whether it’s a dress, blazer, spring collection item, or accessory—we offer a straightforward and hassle-free return policy to ensure your peace of mind. This return policy applies to all products in our collection, including Dresses, Blazers, Spring collection items, and Accessories, and outlines the terms, conditions, and steps for initiating a return.

1. Eligibility for Returns
To be eligible for a return, all products must be in their original, unused, and undamaged condition, with all original packaging, tags, and accessories intact. For dresses and blazers, this means no signs of wear, stains, or alterations; for spring collection items, they must remain in the same condition as received, with no damage or wear; for accessories, items must be unworn, unaltered, and free from any damage, with original packaging intact. Products that have been used, damaged, altered, or returned without original packaging may not be accepted, or may be subject to a restocking fee at our discretion. Custom or personalized items (if applicable) are not eligible for return unless they are defective.

2. Return Timeframe
You may initiate a return within a reasonable period from the date you receive your order. We recommend initiating the return request as soon as you decide the product is not suitable for your needs to ensure your return is processed promptly. Please note that returns initiated after this period may not be accepted, unless the product is defective or you received an incorrect item. If you receive a defective, damaged, or incorrect product (e.g., the wrong dress size, a damaged blazer, or the wrong accessory), please contact us immediately—we will prioritize your request and arrange a return or exchange at no additional cost to you.

3. Return Process
To initiate a return, please first contact our customer service team using the contact information provided below to inform us of your intent to return. You will need to provide your order number, the name of the product(s) you wish to return, and a brief reason for the return (e.g., wrong size, not as expected, defective). Our team will then review your request and provide you with detailed instructions, including the return address and any necessary return documentation. Once your return request is approved, we will guide you through the packaging and shipping steps to ensure your item is returned safely and efficiently.

4. Return Shipping
The cost of return shipping is the responsibility of the customer, unless the return is due to a defective product, incorrect item, or an error on our part. For delicate items like dresses, blazers, and accessories, we recommend using a reliable, trackable shipping service to avoid damage during transit. Please retain your shipping tracking number for your records, as we cannot be held responsible for lost or damaged packages during the return process. Once we receive your returned package, we will notify you via email to confirm receipt.

5. Inspection of Returned Items
Upon receiving your returned item, our team will carefully inspect it to verify that it meets the return eligibility criteria (unused, undamaged, with original packaging). This inspection process may take a few business days, and we will notify you via email once the inspection is complete. If the item meets the criteria, we will proceed with processing your refund or exchange. If the item does not meet the criteria (e.g., damaged, used, missing packaging), we will contact you to explain why the return is rejected and may offer to ship the item back to you at your expense.

6. Refund Processing
After we confirm your returned item is eligible, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal), and the processing time may vary depending on your payment provider. Please note that it may take 3-10 business days for the refund to reflect in your account, as this depends on your bank or credit card company’s processing times. We will send you an email confirmation once the refund has been processed, so you can track its progress. Refunds will include the full purchase price of the item, but will not include the original shipping cost (unless the return is due to our error).

7. Exchanges
If you wish to exchange a product for a different size, color, or alternative item (where available), please follow the same return process outlined above and specify your exchange request when contacting our customer service team. For example, if you received a dress that is too small, you can request an exchange for a larger size; if a blazer does not match your style, you can request a different design. Once we receive and inspect your returned product, we will process the exchange and ship the new item to you as soon as possible. If the new item has a different price, you will be responsible for any additional cost, or we will issue a refund for the difference if the new item is less expensive.

8. Non-Returnable Items
Certain items may not be eligible for return or exchange due to hygiene, safety, or practical reasons. This includes accessories that have been worn, dresses or blazers that have been altered or damaged, and any custom or personalized items (unless defective). If you are unsure whether an item is eligible for return, please contact our customer service team before initiating a return request to avoid any inconvenience.

9. Defective Products
If you receive a defective product (e.g., a dress with a torn seam, a blazer with a broken button, an accessory with a defect), please contact us immediately with photos of the defect. We will verify the defect and arrange for a free return or exchange, or issue a full refund—whichever you prefer. We take product quality seriously, and we will work to resolve any defective product issues as quickly as possible to ensure your satisfaction.

10. Damaged During Shipping
If your order arrives damaged during shipping (e.g., a dress torn in transit, a blazer with scratches, an accessory damaged in packaging), please take photos of the damaged packaging and the product immediately. Contact our customer service team right away, and we will guide you through the process of filing a claim with the shipping carrier. We will then arrange for a replacement, refund, or repair, depending on your preference, at no additional cost to you.

11. Return Policy Updates
We may update this return policy from time to time to reflect changes in our practices or to better serve our customers. Any updates to the policy will be posted on our website, and your continued use of our website and services after the updates are posted will constitute your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about our return terms and any changes that may affect you.

12. Contact for Return Inquiries
If you have any questions, concerns, or need assistance with initiating a return, please contact our customer service team. We are here to help and will respond to your inquiries as soon as possible to ensure your return experience is smooth and stress-free. You can reach us using the following contact information:
Email: llanocj1@outlook.com
Address: 423 Birch Street, Willow Neighborhood, Cedar City
Phone: +1 (555) 789-0123